Monthly Archives: June 2012

Death and Your Instincts

Early this morning I awoke feeling anxious, my thoughts focused on people I’ve not seen in years. This made no sense, leaving me wondering if something had happened to them. Something did happen, just not to them. My dear friend … Continue reading

Posted in Strategy, The School of Life, Work-Life Balance | Tagged , , , , | Leave a comment

Sales Leadership

Scott reminds us that even those at the pinnacle of success need coaching. Great leadership is imperative to propel all of your employees to the top of their game.

Posted in Leadership, Podcast Series: Simply Scott, Sales | Tagged , , , , | Leave a comment

Learning The Art Of Asking Questions

Scott dissects the psychology behind asking questions and the impact they have on listeners. He explains the simple fact that a question with more than ten words tends to prompt someone to think more about the question than the answer.

Posted in Communication, Leadership, Podcast Series: Simply Scott, Recruiting, Sales | Tagged , , , | Leave a comment

Balancing Work And Personal Life

Scott explains an innovative model for work-life balance. He shares a technique called SBT:  stop, breath, and think. This includes an example of how this technique worked positively in a rather aggravating situation.

Posted in Podcast Series: Simply Scott, Process Visuals, Work-Life Balance | Tagged , , , , | Leave a comment

Attracting And Retaining Key Talent

Scott compares dating, engagement, and marriage to the process of attracting, hiring, and retaining employees. He explains that having a hiring profile for each position is imperative, along with a list of must haves, deal breakers and nice to have’s. … Continue reading

Posted in Podcast Series: Simply Scott, Process Visuals, Recruiting, Retention | Tagged , , , , , | Leave a comment

Delivering Outstanding Customer Service

Scott shares the 4-R’s of customer service that will help to propel your team to success: request, reception, response, and reaction. He explains each and how you need to handle these four actions so they can be turned in to … Continue reading

Posted in Customer Service, Podcast Series: Simply Scott, Process Visuals, Sales, Service | Tagged , , , | Leave a comment

Challenges With Accountability

Scott discusses NPS, Nice Person Syndrome. He shares three steps as to why this happens and steps to take to remedy this widespread issue.

Posted in Accountability, Leadership, Podcast Series: Simply Scott | Tagged , , , , , | Leave a comment

Implementing Strategic Direction

Scott discusses how to effectively implement strategy in your organization in three simple steps: what, who, and when. What is going to be done, who is responsible for taking action, and when it must be completed.

Posted in Leadership, Podcast Series: Simply Scott, Process Visuals, Strategy | Tagged , , , , , | Leave a comment